TECHNOLOGY
Disruptive tech calls for stand-out CX
Answer the call. Tech giants, unicorns, scale-ups and start-ups partner with us to design, build and deliver high-tech, high-touch digital customer experience (CX) solutions powered by next-gen tech. Ring, ring.
Trusted by leading technology companies, including:
Our experience
Digital, phygital, to the frontier of what’s possible. Explore the spaces that our clients operate and how we help them get results.
Fintech
When it comes to finance, poor CX is costly. And even with an effortless experience, disruption raises important questions about compliance and new regulations. We work with fintechs, neobanks and paytechs to break through complexity.
Healthtech
Is your Healthtech healthy? A new, digital future of health is here, and it’ll take more than a salad at lunch to maintain product-market fit. Leading brands can adapt by rapidly implementing difference-making technology and delivering compassionate support to patients and customers alike.
Ecommerce
Repeat customers, not repeat problems. Whether you need help maximizing your customer lifecycle via sales support and customer care or dreaming up the technology to differentiate your ecommerce experience, look no further.
Hardware and IoT
Companies working to connect the physical and digital worlds face a difficult challenge. We make things easier. Together, we envision new devices, applications and processes; build data-powered and customer-centric solutions; and problem-solve for the customers of our hardware and IoT clients.
Service platforms
Established service platforms brands partner with us to efficiently build and deliver critical elements of their CX. Take for example when we improved search relevance for a fast-growing unicorn in the travel and hospitality space, resulting in a search engine that brings users what they’re looking for with a single click.
Entertainment
When your product is entertainment, your CX can’t be a chore. From games to video streaming, we rally with brands to create frustration-free experiences with a focus on omnichannel CX and trust, safety and security. The most popular platforms and studios look to us to enhance their physical, IT and information security, and more.
Social platforms
Your users expect a safe and secure community. Exceed their expectations and strengthen your brand with trust, safety and security solutions led by the one-two combo of human expertise and artificial intelligence. Stop fraud, protect users and create the community of the future.
Customer Support; Customer Experience
Deliver unforgettable customer experiences
Supporting hyperscale's and established brands, we handle millions of customer care interactions every year. Putting customers first across all traditional and digital CX channels is what we do. Scale your global CX operations with our highly engaged teams delivering CX support in over 50 languages across 20 countries.
- Email, chat, social, voice support
- Tech support and escalations
- VIP concierge services
- Sales growth and retention
- Work Anywhere and Work-from-Home CX
- Omnichannel CX
Trust, Safety & Security
Protect your user communities
With deep and diverse experience, we are a trusted partner for brands looking to build their content moderation and overall trust and safety programs. As digital first responders, we help companies safeguard their user communities, identify risks, prevent fraud and protect online marketplaces for safe transactions.
- Content moderation
- eCommerce / marketplace protection
- Fraud prevention
- Proactive risk management
- Identity verification
- Know Your Customer (KYC) programs
CX Analytics
Dive deeper into customer insights
With a focus on the customer journey, we offer speech and text analytics solutions and business intelligence (BI) tools to gather valuable intelligence from thousands – even millions – of customer interactions. When made actionable, this Voice of the Customer analysis, along with detailed BI reporting, can be your competitive edge unlocking hidden insights from your unstructured data.
- 360° customer analytics
- Anticipatory CX
- Loyalty and retention insights
- Business Intelligence (BI) support
AI; Automation
Work smarter with intelligent automation
Enhance your CX operations with our AI solutions including bots, self-serve automation and AI training data. We combine the best of human and machine intelligence to deliver engaging CX solutions for tech’s most dynamic brands. Build more human-like bot interactions, improve content moderation accuracy, enhance onsite customer search, expand speech and text recognition support and more.
- Self-help automation via bots, RPA, agent-assist tools and visual IVRs
- Knowledge base development, management and maintenance
- AI data solutions for product and solution development
Employee Experience (EX)
Engage your workforce with people, data and tools
EX is at the heart of a successful support organization where meaningful, engaging work translates into delivering the best customer experiences. Whether you’re seeking and training talent, forecasting fluctuations in workforce volume, monitoring performance in real time, or introducing backend support systems, we’ve got you covered. With foundational tools and industry expertise, we can enable and empower your in-house or outsourced teams.
- Workforce management and forecasting
- IT support systems — help desk and service desk
- Performance management — dashboards and reporting
- Learning and development — training and coaching
- Talent acquisition and recruitment
Work from Home
Deliver meaningful CX via a secure WFH model
Disruptive tech brands the world overlook to us when they need additional customer support resources and to solidify business continuity in CX operations. Our holistic Work-from-Home (WFH) / Work Anywhere solution combines the best of people, processes and tech to deliver a flexible and secure support model for an engaged WFH operation.
- Secure omnichannel CX platforms
- Remote recruitment and training
- Remote coaching and analytics
- Flexible Work Styles — remote, onsite, hybrid