Travel & Hospitality
Craft journeys that leave lasting impressions
Seamlessly blend digital innovation with human touch. From AI-powered personalization to intuitive booking platforms to customer support — we help you elevate every touchpoint and turn travelers into lifelong advocates.
Airlines
From pre-booking to post-flight, our solutions encompass every touchpoint of the passenger journey to ensure seamless interactions, personalized services and efficient operations. By optimizing internal support systems and fostering strong customer relationships, we enable airlines to provide exceptional assistance to their employees and customers alike.
Hotels
Guests expect hospitality experiences to be deeply personal, intelligent, and where appropriate, automated. By facilitating smooth online bookings, customized apps and providing highly personalized services, we assist hospitality brands in meeting the evolving guest demands of tomorrow. Not only does our next-gen tech keep guests coming back, it can help improve the employee experience — essential for brands looking to attract and retain the labor force of the future.
Car rental companies
From reservation to vehicle return, today’s digitally savvy consumers are looking for car rental brands that offer hassle-free experiences. Our highly-engaged, multilingual team members provide real-time guest support, and our next-gen technologies enable car rental brands to offer convenient online booking experiences and personalized vehicle recommendations.
Online travel marketplaces
With our deep industry expertise, we help online travel marketplaces optimize their platforms, improve search functionality and personalize recommendations to ensure that users find the perfect travel options effortlessly. Our team of digital engineers, CX experts, UX/UI designers, cloud specialists and world-class testing and QA pods can ensure your brand stands above the rest in travel consulting.
Cruise lines
Navigate troubled waters and sail toward success by leveraging upsell opportunities and identifying operational efficiencies. Optimize your core booking flow with intuitive web experiences that bridge the gap between passenger consideration and conversion; simplify the reservation management process with intuitive, self-service options; and create experiences that exceed guest expectations with our team of tenured, engaged customer support agents.
Guest/Traveler Support; Customer experience
Deliver turbulence-free experiences
In an industry where guest satisfaction is paramount, we understand the importance of prompt and personalized assistance. Our dedicated team of customer support professionals are trained to handle a wide range of inquiries, concerns and requests with efficiency and professionalism. From assisting with booking modifications, to resolving issues during a guest's stay, our Customer Experience Solutions set your brand apart from the competition and forge lasting connections with your valued guests.
- Email, chat, social media and voice channel support
- Sales growth and retention
- Work Anywhere capabilities
- Omnichannel CX
- Knowledge base development, management and maintenance
Intelligent automation
Embark on a journey to operational excellence
Start your travel digital transformation. Revolutionize your operations by automating non-revenue-generating tasks. From booking confirmations to seamless check-in processes, our cutting-edge automation technology can help your brand unlock new levels of self-service efficiency, freeing up your team to focus on providing your guests with the personalized attention and care that they deserve.
- Robotic process automation (RPA)
- Digital workplace services
- Generative AI chatbots
- Interactive visual and voice response (IVR)
CX analytics
Data-driven delight: Uncover, analyze, excel
Data is key to making informed decisions and driving meaningful improvements. Gather, analyze and interpret data from various sources including customer feedback, online reviews, social media and more. Uncover valuable trends, patterns and customer preferences to enhance your overall CX strategy.
- Digital strategy design and implementation
- Customer journey mapping
- 360° customer analytics
- Anticipatory CX
- Loyalty and retention insights
- Innovation and Business Intelligence (BI) support
Trust, Safety & Security
Wander safe, wander secure
Leave no stone unturned in safeguarding your brand's reputation and the trust of your valued guests. Our team of trust and safety experts specialize in online scam and payment fraud prevention, working diligently to ward off fraud before it happens. Additionally, our team is skilled at navigating the fast-paced digital landscape, leveraging social listening tools and analytics to proactively address guest concerns, combat fake reviews and cultivate a vibrant online community around your brand. Ensure trust, safety and security in your guest experience with our solutions.
- Proactive and reactive social media support
- Community moderation
- Fraud detection and prevention
- Claims and dispute management
AI Data Solutions
Data-powered exploration
When it comes to search experiences, it’s essential that users find exactly what they're looking for quickly and effortlessly. Our AI Data Solutions provide high quality collection, annotation and relevance services to enhance search accuracy, eliminate irrelevant results and increase conversion rates to deliver a seamless and intuitive journey for your guests.
- Search result evaluation
- Related result evaluation
- Search query categorization
- Mapping and Point of Interest (POI) validation services
- Data collection and annotation in 500+ languages and dialects